B99 game Privacy Policy – Our Commitment to Protecting Your Data

B99 game is a world-class online betting and gaming platform built for users in Bangladesh. We believe that every user's privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy ("Policy") applies to the b99 game website, mobile app, and all related services. By creating an account, logging in, or using any of our services, you confirm that you have read and agreed to this Privacy Policy.

Our privacy policy is developed in accordance with the international GDPR (General Data Protection Regulation) standard. Its purpose is to ensure you fully understand how b99 game uses your information.

B99 game collects several types of data, which fall into two main categories — information you provide directly, and information collected automatically.

B99 game collects your data through a number of methods. We are fully transparent about each and every one of them.

• Registration Form: Information you provide directly when opening an account.
• KYC documents: A copy of your national ID or passport submitted for identity verification.
• Payment information: Payment method details provided during deposits and withdrawals.
• Automatic collection: Information collected through cookies and log files while using the website or app.
• Support Contact: Information shared when you contact us via live chat or email.
• Third-party verification: Information obtained from trusted third parties for identity verification as required by law.

B99 game uses your data only for specific, legitimate purposes. We never use your information for anything unrelated to our services.

• Account management: Creating, verifying, and keeping your account secure.
• Service delivery: Facilitating betting, gaming, deposit, and withdrawal services.
• Security & fraud prevention: Detecting unusual activity to keep your account secure.
• Legal obligations: Complying with licensing authorities and government directives.
• Responsible Gaming: Detects unusual gaming patterns and sends alerts when necessary.
• Service improvement: Analyzing data to improve the user experience.
• Promotional Communications: Notifying you about offers and promotions only with your consent.
• Customer support: Resolving your issues and complaints promptly.

We understand your biggest concern: will your data be shared with anyone else? The answer is no — we never sell your data. That said, there are specific circumstances where sharing is necessary.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to process transactions.
• KYC Verification Services: Approved third-party agencies for identity verification.
• Law Enforcement Agencies: Relevant information may be disclosed if required by court order or government directive.
• Licensing authority: Our operating license requires us to share certain information with the relevant regulatory authority.
• Technology Service Providers: Technology companies that support the operation of our website and app — all operating under strict confidentiality agreements.

B99 game uses cookies on its website and app to improve the user experience. Cookies are small text files stored on your device.

• Essential Cookies: Required to maintain login sessions and ensure site security — the site cannot function without these.
• Performance cookies: To analyze which parts of the site are used most and improve our services accordingly.
• Functional cookies: To remember your preferences, such as language or theme.
• Session Cookies: Automatically deleted when the browser is closed.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

B99 game does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations.

• Account Information: For as long as your account is active, and for 5 years after it is closed.
• Transaction records: Minimum retention of 7 years is mandatory under financial regulations.
• KYC documents: 5 years after account closure.
• Gaming Logs: Retained for up to 3 years for dispute resolution purposes.
• Support Chat: Retained for 1 year to ensure quality of service.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

You have certain important rights over your personal data on b99 game. These rights are recognized under international privacy laws.

B99 game strictly prohibits all services for users under 18. We do not knowingly collect any personal information from minors.

• Age verification is mandatory at the time of registration.
• Accounts suspected of belonging to minors are suspended immediately.
• If a minor's information is collected inadvertently, it will be promptly deleted upon request from a guardian.
• If a parent or guardian becomes aware that their child has created an account, please contact us immediately.

B99 game may update this privacy policy as needed. All changes are made in accordance with the following rules:

• For significant changes, at least 15 days' notice will be given before the changes take effect.
• You will be notified of any changes via your registered email address.
• The date of the latest update will always be displayed on the privacy policy page of the website.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly. The security of your information is our highest priority.

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch with us. Our Data Privacy Team is always ready to help.